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Customer Services Advisor - Contact Centre

Salary £15,673.39- £15,860.11 per annum
Location Trowbridge
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Wiltshire College & University Centre have a great opportunity for a Customer Service Advisor – Contact Centre to join our team.
 

Location:        Trowbridge, Wiltshire

Salary:            £15,673.39 rising to £15,860.11 per annum,
                       pro rata of FTE £23,670 - £23,952 per annum
                       (Professional Services Grade 3 & 3a)

Job Type:       Permanent, Part Time 24.5 hours per week, 52 weeks per year 

Closing Date: Friday 9th May 2025

 

About Us:

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve.  Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond.  Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.
 

Customer Service Advisor – Contact Centre – The Role:

Wiltshire College & University Centre is looking for a Customer Service Advisor to provide an exceptional service to students, families, and the wider community. You will be the first point of contact, helping with course information, enrolments, and general inquiries.
 

Customer Service Advisor – Contact Centre – Key Responsibilities:

  • Telephones: Answer calls, provide course information, and handle messages.
  • Admissions: Support applications and assist with student enrolments.
  • Customer Service: Offer exceptional service via phone, email, and web chat.
  • Information & Enquiries: Provide impartial guidance on courses, fees, finance, and entry criteria.
     

Customer Service Advisor – Contact Centre – You:

The ideal candidate will have:

  • Strong communication skills
  • Positive, customer-focused attitude
  • The ability to multitask in a fast-paced environment
  • Ability to be a team player with attention to detail
     

Essential Qualifications

  • Hold a Literacy and numeracy level 2 qualification (GCSE A-C/9-4) or equivalent.

Apply today and join our dedicated team.

 

Customer Service Advisor – Contact Centre -– Benefits:

  • Competitive salary
  • 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
  • Automatic enrolment into the Local Government Pension Scheme
  • Access to our Employee Assistance Programme (EAP)
  • Discounts with a wide variety of retailers
  • Free onsite car parking.

 

Customer Service Advisor – Contact Centre -– Application Process:

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in ‘Keeping Children Safe in Education’. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.

We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

To submit your application for this exciting Customer Service Advisor – Contact Centre opportunity, please click ‘Apply’ now.

Applications for this role close on the 9th May 2025

 

PLEASE NOTE: Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document.

 

The Company

Wiltshire College & University Centre stands as the largest provider of further and higher education in Wiltshire, significantly contributing to the local economy by equipping individuals with essential skills for success. Our diverse curriculum spans from Level 1 to Level 6, and we operate across four main campuses located in Trowbridge, Chippenham, Salisbury, and Lackham, which specialises in land-based education. We offer a wide array of apprenticeships, along with full-time, part-time, and university-level courses. Notably, our Castle Combe circuit facility is the UK's first trackside motorsport engineering training centre, dedicated to our Motorsport Engineering programs.

Testimonials

  • Lily Raynor-Blundell
  • Head of Faculty - Engineering, Automotive and Motorsport

Working at Wiltshire College and University Centre is a rewarding experience, offering opportunities for personal and professional growth, whilst making a positive and meaningful impact in post-16 education.

  • Tiffany Maxwell
  • Executive Assistant

As a new recruit at Wiltshire College & University Centre, I enjoy the supportive environment and dedicated team that make me feel valued and inspired.

  • Arvil Pogson-Davis
  • Health & Safety Manager

My job regularly takes me around all four of Wiltshire College & University Centre campuses and I meet staff from all diverse backgrounds which I really enjoy. I also work with a small but very dedicated and professional team.

The Benefits

Flexible Working

Pension Scheme

Training & Development

Shopping Discounts

Employee Assistance Programme

Gym

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